Administrator - Billing.Customer Operations (Contract)

Main Purpose

To proactively work with tools and policies to prevent and mitigate potential revenue loss in MTN UGANDA’s postpaid client base.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Administrator - Billing (Contract)

Reports to: Manager – Billing

No. of Vacancies: 1

Main Job Functions

• Assist the billing Supervisor in checking of the bills thereby identifying and eliminating any errors to
• ensure correct billing of all Post-Paid Customers.
• Using a pre-determined sample, detect, report and follow up on bill errors for resolution by I.T department.
• To perform mid-month (mock) bill verifications aimed at ensuring that any major errors are identified, reported to I.T and fixed before month end.
• Validate content manual invoicing of all clients monthly and archival of content data usage.
• Complete Corporate CRBT activations as per client request and payments made.• To timely resolve and provide feedback on Customer billing disputes, queries and inquiries.
• Support MTN’s overall Customer Management and quality initiatives by paying regular customer visits to key
• Postpaid client premises and making outbound calls to survey invoice quality.
• To manage and update Customers’ billing address data on the billing system thereby ensuring all clients have a proper billing address (physical and e-mail).
• Attend to returned (undelivered/bounced bills), ensure re-delivery and coordinate with credit controllers where reasons for non-delivery of bills are inactive or change of bill receiver’s email.
• Timely and accurate daily, weekly and monthly reporting to monitor performance.
• To take on any extra responsibilities and duties as may be required from time to time.

Education

• Bachelor’s degree in business computing (BCom), Statistics, or Business Administration.
• Proficiency in data analytics will be of an added advantage.

Work Experience

• Experience in a service and business driven organization
• Customer interface, in person, email and via the phone.
• 2 years’ experience in a busy customer environment.
• Telecommunication or service industry trends towards digitalization of invoicing products and billing solutions.
• Experience with data analytics and advanced excel.

Skills / physical competencies

• Strong work ethic and ability to work with minimal supervision
• Alertness to quality, attention to detail, flexibility and ability to manage stress levels.
• Able to work within a team and independently
• Sense of urgency to meet goals, objectives and deadlines.
• Computer proficiency
• Data analytics using MySQL, and pivot.
• Knowledge of advanced excel.

ABOUT US

We at MTN Uganda are a purpose and value-led organization!

At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Female Applicants are strongly encouraged to Apply!

Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.