Computer Operator (LAN) (Open to All Interested Applicants/All Sources) (Computer Management Assistant)

Announcement Number: Monrovia-2026-032 Grade: LE - 1825 8 Salary: USD $28,509 /Per Year Open Period: 08/06/2026 - 08/20/2026 Format MM/DD/YYYY

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About: Announcement Number: Monrovia-2026-032 Hiring Agency: Embassy Monrovia Position Title: Computer Operator (LAN) (Open to All Interested Applicants/All Sources) (Computer Management Assistant) Open Period: 08/06/2026 - 08/20/2026 Format MM/DD/YYYY Vacancy Time Zone: GMT Series/Grade: LE - 1825 8 Salary: USD $28,509 /Per Year Work Schedule: Full-time - Mondays through Thursdays from 8:00 am to 5:00pm with 1-hour lunch break, and on Fridays from 8:00 to 12:00 noon with no lunch break. Promotion Potential: LE-8 Duty Location(s): 1 Vacancy in Monrovia, LI Telework Eligible: No For More Info: HR Section 0776777436 MonroviaHRO@state.gov

Overview: Hiring Path: • Open to the public Who May Apply/Clarification From the Agency: All Interested Applicants/ All Sources: For USEFM - FSN-08 FP is 06. Actual FP salary determined by Washington D.C. • All Interested Applicants/All Sources Security Clearance Required: Public Trust - Background Investigation Appointment Type Permanent Appointment Type Details: Indefinite subject to successful completion of probationary period Marketing Statement: EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. Summary: The U.S. Mission in Liberia is seeking eligible and qualified applicants for the position of Computer Operator (LAN) (Computer Management Assistant) within the Diplomatic Technology Office (DTO). Supervisory Position: Yes Relocation Expenses Reimbursed: No Back to top

Duties: The position is responsible to provide administrative and technical support for the Diplomatic Technology Office (DTO). The incumbent is the primary Computer LAN Assistant of Mission Monrovia Information Systems Center's customer service desk for automated data processing trouble tickets, Smart phones setup and technical support for mobile computing. The Computer Local Area Network (LAN) Assistant deploys new OpenNet Workstations at users' desktop in addition to updating custom applications and upgrading client computer operating systems. He/she administers active directory, 0365 exchange mailboxes, Information Systems Center (ISC) Non-Enterprise Network (NENs) connection and the Enterprise Wi-Fi systems. The incumbent also supports Information technology requirements to ensure that post meets the Department of State (DOS) computer security standards as set forth by the Department and Diplomatic Security (DS) offices. This includes proper handling and protection of passwords, computer components, and hardware/software asset in addition to laptop. This position also interacts on a daily basis with users across multiple agencies and mission's ICASS subscriber. The incumbent reports to the Computer Systems Manager (CSM) in the Information Systems Center (ISC) branch of the Information Management Office section (IM) of the Mission. Position has no supervisory responsibilities. A. System Administration 40% Incumbent serves as ISC's primary Computer LAN Assistant and help desk operator to provide support to number of agencies under ICASS. The Jobholder solves and corrects software and hardware related calls, and he/she creates new windows desktop operating system image with the based S-OE applications to deploy to users' work area. With a pool of 280 client workstations on hand, he/she also tests and troubleshoots IT peripherals connected to the mission network infrastructure. Position monitors and verifies using AVAMAR admin console of all ISC's daily, weekly, and monthly backup sets and schedule to ensure that they are current and running. Position also maintains visitors, operations and maintenances security physical logbooks for the Chancery's server room and remote locations. Position monitors the server room main UPS's battery life and the temperature control devices. The jobholder creates and provisions user account for newly hired local staff and Direct Hire (DH) transferred employees, and TDYers. He/she will ensure that each user belongs to the correct and proper security groups and email distribution lists. The incumbent creates each user profile with access to file storage location on local servers and SharePoint sites; role based shared sections' folder and network printer. Position also creates myServices, SAFE, WinTA and e2Travel accounts for Post users, ensuring that each user uses the correct ICASS code per Financial Management Center (FMC) guidance. B. Customer Service and Help Desk Support 40% OF TIME The Computer LAN Assistant serves as ISC's main helpdesk operator, handles online, walk-in, and telephone calls. Position responds to service requests and ensures that the customer service's helpdesk is staffed at all times. Position disseminates and dispatches computer trouble problems, smartphone configuration and malfunction support requests that mission users submit via myServices to available Computer Systems Analysts and Engineers. Position ensures timely resolution and fixture of users' problems received thru online support center. He/she also ensures that resolved support requests are marked closed in accordance with Post's Diplomatic Technology Office (DTO) ICASS's service provider standards. C. Network Monitoring and Asset Management 20% OF TIME The Computer LAN Assistant proactively monitors OpenNet for vulnerabilities and security compliance. Position handles requirement to ensure that Post meet DOS computer security standards as set forth by the Department in the FAM/FAH and Diplomatic Security (DS) guidelines. Security includes proper handling and protection of passwords; computer components and hardware/software asset install and removal. The Incumbent works with PAT tool to upgrade and comply with DS guidelines and IRM approved security standard for operating systems, Standard Operating Environment (SOE) and hardware firmware by deploying patches and hotfixes to each server and client workstation component. Note: This job description in no way implies that these are the only duties to be performed. Back to top

Qualifications and Evaluations: Requirements: All selected candidates must be able to obtain and hold a: Public Trust security clearance. All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam. Selected candidate must be able to begin working within a reasonable period of time (two weeks) upon receipt of agency authorization and/or clearances/certifications or their candidacy may end. Education Requirements: Education: Two (2) years post-secondary education in Information Technology or Systems is required. Mandatory. Evaluations: You will be evaluated against the qualifications and requirements in this vacancy announcement. You may be asked to complete a pre-employment language or skills test. You must complete the application form and provide the required documents. Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position. Qualifications: Experience : Minimum of three (3) years experience working in computer operations, operating computer hardware peripheral devices in a Local Area Network environment, providing computer systems troubleshooting and customer support is required. Please address these factors in your ERA application under Major Duties and Responsibilities Language: Level 3 - Good working knowledge; speaking, reading & writing. MANDATORY. Please address this language requirement in your ERA application. Job Knowledge: Incumbent must have a robust knowledge of Computer Local Area Network operations, and troubleshooting principles. Technical knowledge in both computer hardware and Microsoft Operating Systems is required. A strong working knowledge with Smart phones setup and in Microsoft Active Directory and Exchange with a focus on Group, User, and Computer Account maintenance. Please address this factor in your ERA application under Major Duties and Responsibilities. Skills And Abilities: Good customer service and interpersonal and organization skills. Sound search capabilities in finding resource useful in troubleshooting and solving technical problems. Ability to diagnose and resolve hardware and software problems. Experience in installing PC components and in installing application software. Ability to work independently and be resourceful in finding solutions to Automated Data Processing problems. Basic numerical skills. Ability to lift heavy weight NTE 50lbs (23kgs). Please address this factor in your ERA application under Major Duties and Responsibilities. Back to top

Benefits and Other Info: Benefits: Agency Benefits: The U.S. Mission offers a competitive compensation and benefits package for local employees. For Eligible Family Member (EFM) applicants, benefits should be discussed with the HR Office. The pay plan is assigned by the HR Office and confirmed by Washington, D.C. Other Information: HIRING PREFERENCE SELECTION PROCESS: A hiring preference is extended to eligible and qualified applicants in the order listed below. It is essential you accurately describe your status in your application, failure to do so may result in a determination that you are not eligible for a hiring preference. HIRING PREFERENCE ORDER Appointment Eligible Family Member (AEFM) / U.S. citizen Eligible Family Member (USEFM) who is a preference-eligible U.S. Veteran* AEFM / USEFM Foreign Service (FS) on Leave without Pay (LWOP) and Civil Service (CS) with reemployment rights ** * IMPORTANT: US citizen Eligible Family Member (USEFM) applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”) preferably Member Copy 4, Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given. ** This level of preference applies to all FS employees on LWOP and CS with re-employment rights back to their agency or bureau. For complete definitions of AEFM, USEFM, EFM, Member of Household, etc., please visit the 3 FAM 7210 Definitions. ADDITIONAL EMPLOYMENT CONSIDERATIONS The following apply to EFMs, USEFMs, and AEFMs only: Current employees who used a hiring preference to gain employment who are within their first 90 calendar days of employment are not eligible. This does not apply when the hiring mechanism is TEMP or the work schedule is intermittent or irregular. Candidates with a hiring preference who have already accepted a conditional offer of employment may NOT be extended a second conditional offer of employment unless and until they withdraw their candidacy for the first position in writing. The following apply to Locally Employed (LE) staff only: Current employees serving a probationary period are not eligible. Current employees with an Overall Summary Rating MBC score of less than 100 points on their most recent Employee Performance Report are not eligible. Back to top

How to Apply: How to Apply: To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site. Also, the link below is a video guide for the use of the new ERA (Electronic Recruitment Application) platform, to apply to Locally Employed Staff vacancies in the United States Diplomatic Missions. How to Apply - YouTube Video IMPORTANT NOTE: Do not cut, copy and paste your current job duties; please describe your daily duties in your own words. You must be able to support all answers with detailed examples. You must address each required qualification listed with specific information supporting each item. HR will shortlist an applicant only on the basis of the information provided within ERA. Additional information provided in a resume or CV uploaded in ERA will not be consider for qualification. When providing information about current/previous jobs, please be sure to list the name of the company or organization you worked for. Do not list the name of the CEO, supervisor or manager as the "Employer." Please address all relevant experience, education, language skills (including English), and job related skills or requirements in your application. You may edit your application any time before the vacancy closing date. If you fail to submit a complete application by the vacancy closing date of this vacancy, then your application may be disqualified for this position. For a copy of the complete position description, please contact the HR Office. HR reserves the right to decline request from a candidate, if there is a reason to do so. To request a reasonable accommodation, please contact the HR Office. Required Documents: Please upload all applicable documents to your application. If you fail to submit a complete application, then your application may be disqualified for this position. All Applicants: Residency Permit (applicants who are non-Liberian and not on the order of a US Diplomat officially assigned at post) Work Permit (applicants who are non-Liberian and not on the order of a US Diplomat officially assigned at post) University Degree or Transcript showing the completion of at least 60 credits (2 years) of studies. In addition, Eligible Family Member (EFM) Applicants must submit: Copy of Sponsor's Travel Orders/Assignment Notification (or equivalent) DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable) SF-50 (if applicable) Next Steps: Internal applicants will be review first and determination made prior to considering external candidates. The HR Office will contact successful applicants. For more information on applying for jobs or employment with us, please visit the U.S. Mission website: https://lr.usembassy.gov/jobs/ Thank you for your application and your interest in working with us. Back to top