Customer Support & Marketing Assistant

Job Description

Yocean Group Limited is seeking a dynamic and customer-focused individual to join our team as a Customer Support & Marketing Assistant. The ideal candidate will support customer service operations while assisting in marketing activities to promote the company’s products and services.

Key Responsibilities

• Respond to customer inquiries and provide timely support across various channels.
• Maintain strong customer relationships and ensure high levels of satisfaction.
• Assist in executing marketing campaigns and promotional activities.
• Manage social media platforms and support content creation.
• Handle customer feedback and escalate issues where necessary.
• Maintain accurate customer records and reports.

Requirements

• Diploma or Degree in Marketing, Business Administration, or a related field.
• Experience in customer service and/or marketing roles is an added advantage.
• Strong communication and interpersonal skills.
• Proficiency in social media platforms and basic marketing tools.
• Good organizational and multitasking abilities.

Key Competencies

• Customer focus
• Communication skills
• Creativity and initiative
• Teamwork and adaptability