Job Description
Business Area: IT
Workplace Type: On-site
Location - Town / City: Cape Town
Job Description: Join South Africa's leading fashion retailer and become part of a business and team where consistency, expertise, and long-term contribution matter. We are looking for a passionate IT Support Engineer who enjoys customer service and technical support. This individual will be contributing as part of a team, providing technical support, troubleshooting hardware and software issues for our Head Office users and Divisional Offices – both remotely and in-person. This role suits technically minded individuals with strong IT troubleshooting skills and a passion for customer service. This role suits individuals who value personal accountability and commitment to building excellence over time. Growth in this role comes from depth, reliability, and sustained performance.
Key Responsibilities:
- Engaging/Interacting with customers via email, telephone or in person
- Problem solving and troubleshooting of hardware and software related technical issues
- Resolve user queries effectively, and provide relevant feedback timeously
- Log all calls that are reported via the web, email or telephonically into the CA Logging System
- Be IT security conscious and be able to work with supporting teams to remedy critical issues promptly
- Support & Setup of computer desktop equipment in meeting rooms daily
- Imaging and setup of desktop computers for new users
- Moving of desktop computers during the day and after hours
- Ability to analyse and report on problem areas and proactively working on solutions
Qualifications and Experience:
- Relevant technology courses attended (MCSE and A will be an advantage)
- Certificate, Diploma and or degree advantageous
- Preferably 2 Years IT End User Support experience or desktop role
Competencies:
- Microsoft Desktop Operating Systems experience – Windows 7, Windows 10 and Windows 11
- MS-Office versions (Office 2010, 2016, 2019, Office 365)
- Hardware related working experience i.e. Android scanners & label printers
- Computer hardware and software troubleshooting skills
- Computer Desktop Imaging
- Effective Management of IT hardware and IT environment
- Exposure to Microsoft System Center 2012
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