LR_Intern - SER (400518)

Duties and Responsibilities / KPI’s

Core Purpose of the Role

• • SER Administrative & Operational Support
• • Assist with Community Engagement and Stakeholder Relations
• • Assist with Grievance Management and Conflict Resolution
• • Maintain Compliance, Records, and Documentation
• • Support SER leadership and Managers to focus on strategic tasks  
• • Support Internal and External Communications

1.  Administrative Support

• • Maintain communication files, records, and databases 
• • Assist with printing, filing, and distribution of communication materials 
• • Perform other communication-related duties assigned by supervisors

2. Community Engagement and Stakeholder Relations

• • Support and maintain effective relationships with host communities and key stakeholders.  
• • Assist with regular community consultations, meetings, and awareness sessions.  
• • Assist in facilitating dialogue between the company and community leaders, youth groups, women’s groups, and local authorities. 
• • Support implementation of stakeholder engagement plans and community development initiatives.  
• • Provide accurate information to communities regarding AML activities, policies, and projects.  
• • Support with preparing community sensitization materials and presentations. 

3.  Grievance Management and Conflict Resolution

• • Receive, document, and follow up on community complaints and grievances.  
• • Support timely resolution of disputes and conflicts involving communities and the company.  
• • Maintain grievance records and tracking systems.  
• • Promote peaceful communication and conflict mitigation strategies. 

4. Internal Communication

• • Assist in preparing internal newsletters, Memos, and notices.  
• • Support employee communication campaigns and awareness activities.  
• • Help update intranet content, and communication materials 
• • Assist in documenting company meetings, workshops, and training sessions

5.    External Communication

• • Support the development of press releases, brochures, flyers, and social media content.  
• • Assist in maintaining the company website and digital communication platforms.  
• • Help coordinate media visits, interviews, and public communication events.  
• • Participate in corporate social responsibility (CSR) communication activities.  

Key Performance Indicators

• • Quarterly report on assigned responsibilities prepared 
• • Stakeholder engagement records and databases established and maintained 
• • Monitored and document community concerns, risks, and emerging issues 
• • Community feedback collected and documented  
• • Media and public relations coordination documented  
• • Number of events planned and organized  

Employee Development

• • Participate in personal and professional development programs to enhance learning in Sustainability and External Relations 
• unique to AML. 

Qualifications / Experience / Technical Knowledge

• • Minimum bachelor’s degree in the social sciences and other discipline obtained within 1 – 3 years from the date of application 
• • Must be a Liberian citizen and 30 years or below during the time of application as demonstrated by your officially issued National ID card or passport. 
• • Should have a cumulative GPA of 3.0 or above at the time of graduation 
• • A verifiable transcript and proof of graduation (presentation of degree)

Core Competencies / Skills

• • Attention to detail and accuracy.  
• • Organizational and time management skills.  
• • Confidentiality and integrity in handling sensitive data.  
• • Strong communication and teamwork abilities.

Personal Qualities / Behavioral Traits

• • Proactive and organized – anticipates issues and acts ahead of time. 
• • Team oriented – collaborates effectively with SER, logistics, and operations teams. 
• • Professional confidentiality – maintains high standards of discretion with sensitive employee information. 
• • Resilient and adaptable – comfortable working in fast paced environments with shifting priorities and open to learning. 
• • High integrity – ensures compliance with company policies and statutory regulations

Working Conditions

• • Based at SER Department Monrovia, Yekepa or Buchanan office 
• • Standard office environment with frequent interaction in operational areas. 
• • Requires flexibility to work extended hours during peak project periods. 
• • Exposure to mining site conditions; adherence to all safety protocols is mandatory. 
• • Must maintain the highest level of confidentiality regarding sensitive department information and materials

Health and Safety

• 1.1. Ensure compliance with all relevant health and safety regulations, standards, and procedures. 
• 1.2. Participate in health, safety and environment training programs to understand potential hazards, safety procedures, and emergency protocols. 
• 1.3. Report any health, safety and environmental concerns, incidents, or near misses promptly to the designated supervisor or safety officer. 
• 1.4. Assist in identifying workplace hazards and participate in risk assessments to minimize risks to personal health and safety. 
• 1.5. Wear appropriate PPE as required for specific tasks or environments and ensure that it is maintained and used correctly. 
• 1.6. Be familiar with emergency response procedures, including evacuation routes, assembly points, and first aid protocols. 
• 1.7. Follow established safe work practices and procedures to prevent accidents, injuries, or illnesses. 
• 1.8. Operate machinery, tools, and equipment safely, following manufacturer's instructions and the AML safety guidelines. 
• 1.9. Maintain a clean and orderly workspace to reduce hazards and prevent accidents. 
• 1.9.1. Promote a culture of health and safety awareness among coworkers by encouraging safe behaviors and reporting unsafe conditions. 
• 1.9.2. Participate in health and safety committees or meetings as required, providing input and suggestions for improving workplace safety. 
• 1.9.3. Keep accurate records of safety inspections, incidents, and training activities as required by company policy and regulations.

Environment

• 1.1. Oversee and monitor the environmental performance of your department's functions, ensuring high levels of awareness and compliance with company environmental policies and relevant environmental laws. 
• 1.2. Regularly review environmental performance metrics and indicators to track progress, identify trends, and address areas for improvement. 
• 1.3. Ensure all environmental incidents are reported promptly and investigated thoroughly in line with company policies and legal requirements. 
• 1.4. Uphold a culture of environmental responsibility and compliance within the organization by setting clear expectations for incident reporting and response at all levels. 
• 1.5. Collaborate with the Environment team to identify opportunities for environmental improvement and develop strategic programs to enhance sustainability practices.