Verification Clerk - DRC Kinshasa - Tshangu

About the role 

Key Responsibilities

• Filter and manage entries into the collection center.
• Provide essential information to customers interested in purchasing BURN products.
• Ensure that customers contacted by the customer service team have all the necessary documents and requirements for purchase registration.
• Receive and document customer complaints and concerns.
• Direct customers to the appropriate departments or services according to their needs.
• Record all customer cases received during the day in both physical registers and digital systems.
• Maintain professional and respectful communication with customers and internal teams.
• Ensure compliance with internal collection center procedures.

Qualifications and Requirements

• Must be over 20 years old.
• Minimum qualification: High School Diploma (Bachelor level equivalent).
• Basic computer literacy, including Microsoft Word and Excel.
• Ability to communicate effectively and speak confidently in public.
• Must own an Android smartphone.
• Punctual, dynamic, and well-organized.
• Strong customer reception and orientation skills.
• Good level in French and lingala (other local languages will be good added value)

Desired Skills

• Customer service orientation.
• Good listening and communication skills.
• Integrity and professionalism.
• Ability to manage multiple customers simultaneously.
• Ability to work under pressure.