LR_Coordinator - Employee Relations (224125)

Duties and Responsibilities

Employee Relations Coordination

• Coordinate employee relations matter across assigned operational and support departments.
• Serve as the first point of contact for employee relations inquiries and concerns.
• Support managers and supervisors in addressing workplace conduct and performance issues.
• Ensure consistent application of company policies, procedures, and standards.
• Provide guidance on employee relations best practices.

Grievance and Dispute Management

• Coordinate the employee grievance process from receipt to closure.
• Maintain accurate records of grievances, investigations, findings, and resolutions.
• Facilitate discussions and mediation between employees and management when required.
• Monitor grievance trends and recommend corrective actions.

Disciplinary Process Administration

• Coordinate disciplinary investigations and hearings in accordance with company policies.
• Prepare employee relations documentation, including notices, hearing packs, letters, and reports.
• Ensure disciplinary actions are applied fairly, consistently, and in compliance with labor legislation.
• Track disciplinary cases and maintain confidential records

Policy Compliance and Governance

• Promote understanding and compliance with company policies, codes of conduct, and workplace standards.
• Support policy communication, awareness campaigns, and training initiatives.
• Monitor compliance risks and escalate concerns to HR management.
• Participate in policy reviews and recommend improvements where necessary

Employee Engagement and Workplace Climate

• Support employee engagement initiatives and workplace culture programs.
• Assist in conducting employee surveys and feedback mechanisms.
• Participate in initiatives aimed at improving morale, productivity, and employee satisfaction.
• Coordinate employee communication activities when required.

Investigations and Case Management

• Assist with employee misconduct investigations and fact-finding activities.
• Gather, analyse, and maintain relevant evidence and documentation.
• Prepare investigation reports and recommendations for review.
• Ensure confidentiality and procedural fairness throughout investigations.

Industrial Relations Support

• Support engagement with employee representatives and relevant stakeholders.
• Assist in the preparation of reports, presentations, and documentation related to industrial relations matters.
• Monitor potential labor relations issues and recommend preventative measures.

Reporting and Administration

• Maintain employee relations databases, trackers, and files.
• Prepare monthly and quarterly employee relations reports.
• Analyse trends relating to grievances, disciplinary cases, absenteeism, and workplace conflicts.
• Support HR audits and compliance reviews.

Qualifications / Experience / Technical Knowledge

Education

• Bachelor’s degree in human resources management, Industrial Relations, Business Administration, Law, Social Sciences, or a related field.

Experience

• Minimum 3-5 years of experience in Human Resources, Employee Relations, Industrial Relations, or a related field.
• Experience handling employee grievances, disciplinary matters, and workplace investigations.
• Experience within a mining, industrial, manufacturing, or large operational environment is advantageous.

Core Competencies / Skills

• Employee Relations Management
• Grievance Handling and Resolution
• Disciplinary Process Administration
• Workplace Investigations
• Labor Law and Employment Practices Knowledge
• Conflict Resolution and Mediation
• HR Policies and Procedures
• Report Writing and Documentation
• Records Management